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FAQ's

Q: I've registered my child for soccer.  When will I hear from someone?

A: You should hear from your coach after the coaches meeting, August 22 & 24, 2017.

 

Q:  I haven't heard from a coach about my child' team and its after August 31st.  Who should I contact?

A:  Contact your Age Group Commissioner (AGC).  Your AGC's information is listed on the 'Contact Us' page.

 

Q:  When are tryouts?

A:  We are a recreational soccer league and do not have tryouts.

 

Q:  When are practices?

A:  Your team coach will determine the day(s), time and location(s) for your team practices.

 

Q:  I have a problem with my coach.  Who should I contact?

A: Contact your Age Group Commissioner (AGC).  Depending on the infraction(s)/problem(s), your AGC will route the issue to the appropriate person.

 

Q:  I have a problem with another team's coach.  Who should I contact?

A: Contact your Age Group Commissioner (AGC).  Depending on the infraction(s)/problem(s), your AGC will route the issue to the appropriate person.

 

Q:  My child's uniform doesn't fit.  Who should I contact?

A:  Contact your coach who will work with the Director Uniforms & Trophies to exchange your uniform.

 

Q:  When is picture day?

A:  Picture will be taken by Life Touch on September 23, 2017.

 

Q:  Is there a make-up picture day?

A:  Yes, make up day will be September 30, 2017.

 

Q:  Who should I contact about my child's picture?

A:  Contact Life Touch Photography at 800.290.5559 ext 2.

 

Q:  I'm a coach and need to reschedule a game.   How do I reschedule my game?

A:  All reschedule requests must be turned in by the 2nd weekend of games (September 23, 2017).  The reschedule request must be filled out by you and the opposing coach online (on the Coaches Page on our website).  Rescheduled games can take place during the week or as an additional game on Saturday.

 

Q:  My child didn't receive his/her trophy, who should I contact?

A:  Contact your coach.  Your coach will then work with the Director of Trophies & Uniforms.

 

Q:  I've tried talking to my coach about an issue but he/she has been unresponsive.  Who should I contact?

A:  Contact your Age Group Commissioner.

 

Q:  I've tried to contact my Age Group Commissioner but he/she has been unresponsive.  Who should I contact?

A:  Contact the Vice-President.

 

Q: I'm a coach and have found another coach in violation of the Heart of Texas Bylaws and would like to file a formal complaint/inquiry.  Where should I send this information?

A:  Please send an e-mail to david.benton@hotsoccer.net

 

Q:  I have some questions about Heart of Texas Soccer.  Who should I contact?

A:  You can email your questions to office@hotsoccer.net, call the office 254-776-2237, or stop by the office during office hours (see main page).

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 Fall 2017

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